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CANCELLATION POLICIES

BUNGI, BRIDGE TOUR, SLIDE AND SWING

Once a client has been as far as the harnessing and safety talk process, the jump is considered both non-refundable and non-transferable.  However, given the extreme nature of the activity, if a paid client arrives at the bridge and decides not to jump before getting to the registration stage (signing the indemnity), they are entitled to a 100% refund.

Should a client decide not to jump PRIOR to the registration process, we will offer a full refund, however once a client has been registered and has signed the indemnity form, a 100% cancellation fee will be levied.

HELICOPTERS

Any confirmed booking cancelled with less that 24 hours notice prior to flight time or any no-shows will be subject to a 100% cancellation fee. 

Refunds on no-shows or cancellations for whatever reason will be issued purely at the discretion of the Operator.  Factors to be considered are ;

a)  Doctor's letter to prove illness

b)  Demand for bookings for the date of travel

c)  The ability to "resell" the seats.

Flights may be cancelled due to bad weather conditions should the pilot feel the safety of the clients is at risk.  Should clients not be able to reschedule the flight, a full refund will be given.

RAFTING, CANOEING, JETBOAT

There will be no refunds for any cancellations made the day before or on the day of the trip.  There will be no refund for cancellations made due to the weather.

If clients cancel due to illness, a 20% cancellation fee is applicable and a Doctor's letter will be required as proof.

SAFARIS

Any confirmed booking cancelled with less that 24 hours notice prior to pick up time or any no-shows will be subject to a 100% cancellation fee.

Refunds on no-shows or cancellations for whatever reason will be issued purely at the discretion of the Operators.  Factors the may consider are ;

Doctor's letter to prove illness

Demand for booking for the date of travel

Ability to "resell" the seats

Due to the nature of the business, the operators reserves the right to cancel any safari without notice should we feel that the health and safety of either our clients or the animals are at risk.

TRANSFERS, TOURS AND SUNSET CRUISE  

*cancellation more that 30 days before date of travel - no charge

*cancellation within 30 days of travel - 20% cancellation fees

*cancellation within 7 days before date of travel - 50% cancellation fees

*cancellation within 24hrs / no show - 100% cancellation fees

*if a passenger falls sick and provides reasonable proof - 100% refund

 

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