Victoria Falls Rest Camp

by donna
(england)

the chalet...small fridge, 2 beds, table...

the chalet...small fridge, 2 beds, table...

the chalet...small fridge, 2 beds, table...
the lodge that we were eventually upgraded to
the kitchen - don't expect utensils or clean sinks etc..
the bathroom, complete with yellow sick or something in the bath...

Firstly I am Zimbabwean, I love Zimbabwe and would reccomend that everyone go there - there is so much beauty and the people are usually lovely - we went back to zimbabwe for a holiday, travelling up from Harare, to Kariba and down to the Falls. We had booked a lovely self-catering/contained lodge so we could relax and enjoy the Falls without having to worry about carting cultery and crockery around the country. We really looked forward to it..

We booked into the Rest Camp through a travel agent in Harare. We asked for, and were assured that we were staying in a Self-Catering Lodge and did not need to take anything other than food because there would be utensils etc there. We arrived and were given a key to a Double Chalet - when we queryed the change we were told the amount we had paid was significantly different to the amount we had paid and if we wanted cultury it would cost us a deposit of US$20 for basic knives and forks. We spent the rest of the day trying to contact the travel agent and the managers who were conveniently unavailable, we finally were upgraded to a Lodge after a receptionist called the manageress on her cellphone. There were no utensils. After trying to source bowls and pots we eventually were given a dirty pot and 2 mugs, and a couple of knives from the housekeeper. The next day was spent trying again to get hold of the managers - unfortunately they were out at breakfast, and lunch and never actually at work. We left that evening.

The Lodge was dirty, the bath was stained. The lodge itself was increadibly insecure and I would recommend taking all valuables with you whenever leaving the property. There were no utensils. It seems the fault was with our travel agent - however I do not believe that the managers know how to do their job, especially as they never appeared or were available to talk to. We are Zimbabwean and were looking forward to visiting the Falls - after saving for a nice holiday away. If this is the quality of service and accomodation then I never want to return. I only hope that no one else ever has such a horrible experience. We tried to redeem our stay but even walking around the town is a nightmare - the number of touts trying to sell old Zimbabwean dollars, drugs and sex is ridiculous.

If I ever go back to the Falls - which is unlikely - I intend to stay on the Zambian side. A little courtesy would have been nice from the Rest Camp - or just being able to speak to those in charge would have made a huge difference.

In my opinion - go to the Falls but don't stay at the Rest Camp.

Comments for Victoria Falls Rest Camp

Average Rating starstarstar

Click here to add your own comments

Jan 21, 2011
Rating
starstarstar
A bit harsh
by: Tony

Hi Donna

In my opinion your review is a little harsh. It would appear that your major problem was with the travel agent in Harare who misinformed you and incorrectly charged you. Yet they are not even mentioned and poor rest camp seems to be picking up the blame. It should be the travel agent that you are warning people about not Rest Camp.

Rest camp gets rave review most of the time and I am sorry that you had such an unpleasant experience, it is certainly not the norm.

Apr 08, 2011
Rating
starstarstar
LOVELY PLACE
by: marek

I STAYED THERE FOR THREE DAYS AND EVERYTHING WAS AFRICAN WAY ,WORKING PERFECT BEATIFULL GARDENS EXCELENT RESTAURANT DELICIOUS,NDEBELE DANCES IN TNE STARRY NIGHT ,I THINK ITS THE BEST PLACE TO STAY AT VIC FALLS SPECIALLY IF YOU ARE GOOD HUMORED AND YOU WANT TO ENJOY RHODESIA ZIM AFRICA

Click here to add your own comments



Click here to return to Accommodation Reviews.

 
















 

Powered by Site Build It

Copyright© 2015 Tony and Boo Peel. ALL RIGHTS RESERVED.