Victoria Falls Guide Planned our whole trip and handled it seamlessly
by Corey Siekman
We stumbled across Boo and Tony through their wonderful website victoriafalls-guide.net which was incredibly informative and easy to navigate. I did speak to other agents initially but Boo was the only one who listened to what our likes were and what we wanted to do, dealing with her felt more like speaking with a friend and nothing was too much trouble for her. Working with a small business run by the owners was so much better than dealing with company employees who don’t really care. We decided to do a trip to Zimbabwe and Botswana which ended up becoming bigger than Ben-Hur (28 days). This was logistically quite challenging but Boo handled it seamlessly and was always available for my many many questions.
There were 3 main points that summed up how good they are and why it can be better to book through a local agent. Firstly, we booked right before covid became a thing. Having to push the trip back 12 months Boo organized everything, there was one camp that would not let us and wanted to keep our deposit, Boo stepped in and got our deposit back. Secondly we had friends that were booked for a portion of the trip cancel late on us, again Boo sorted everything without a complaint. Thirdly she was not afraid to tell us if a lodge/concession/activity was not up to scratch or if it was a bad time of the year for it and would be a waste of money, no fence sitting for Boo which was exactly what I needed.
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