Terms and Conditions
Description of Goods and Services Provided
Victoria Falls Guide is the trading name of Incredible Tours Pvt Ltd and shall herein after be referred to as the Company. The words "Company", "we", "our "or "us" in these conditions are the same.
This website is a free information resource although all its content is copyright protected. If you have asked us to making bookings for any accommodation or activities, then the following terms and conditions are binding unless otherwise stated by us in writing.
All of the accommodation and activities we offer are not owned or managed by us. We act as agents which affords us the opportunity to provide such a broad range, not being limited to a single supplier. Although we do our utmost to regularly inspect, vet and experience these suppliers, we cannot be held responsible for their actions which are beyond our control.
Agents like ourselves, receive discounted rates from travel accommodation and activity suppliers. We then offer those products to you our clients at the recommend retail rate. The difference is how we earn an income and can spend so much time providing such a bespoke service, at no extra cost to you the customer (in-case you were wondering). We do not charge a booking fee.
We will endeavour to advise you to the best of our ability on destination information such as visa and medical requirements. However, it remains your responsibility to research your personal requirements and to ask us the necessary information if you are unsure. We can therefore not be held responsible in the event you are refused entry into a country or get sick and incur extra costs and inconvenience.
We, nor any person acting on behalf of the Company shall be held liable for any loss or damage whatsoever, arising from any cause whatsoever, including loss or damage arising from any errors or omissions contained in our content or correspondence.
Undoubtedly you will encounter other guests from different nationalities and cultures. The way they behave can sometimes be different to your expectations and on rare occasions these can be annoying and disturbing to you, but we cannot be held responsible for these unfortunate instances.
Payment of your deposit confirms your acceptance of these terms and conditions, detailed in the entirety of this page.
Cancellations and Refunds
As we are acting as agents for numerous accommodation and activity suppliers we are bound by their individual cancellation policies, which can differ. We have detailed our cancellation and refunds policy on a separate page, please click on the link to read them and ensure that you are satisfied with them as they are part of these terms and conditions. Where a refund is due it will be paid out as promptly as possible and within a maximum of two weeks after the refund has been confirmed.
Victoria Falls Guide does not provide travel insurance but recommends that you take out travel insurance as a necessity. Most suppliers that we use have extensive insurance cover in the unlikely event of injury or death, but the company acting as the agent shall not be held liable for any loss, damage, injury or death whatsoever.
Africa doesn’t always run as smoothly as you might be accustomed to and things can go wrong. Apart from the logistics of flights and travel arrangements, the activities you are partaking in are potentially hazardous, whether it be a safari, a sunset cruise or white-water rafting, so it is your own responsibility to ensure that you have the correct Travel Insurance in place. Please read our page for more detailed information on travel insurance.
How to Book and Pay
Making a booking with Victoria Falls Guide is a simple three step process.
Credit card payments attract a 1.75% transaction fee.
Bank transfers - ALL bank charges are for your account, otherwise these will be reflected as an outstanding balance for your booking.
Please click on the How to Book and pay link to see these full details.
Incredible Tour Pvt Ltd trading as Victoria Falls Guide is registered in Zimbabwe and hence governed by the laws of Zimbabwe.
Registration number: 4049/2015